商务英语听力下载mp3免费下载材料 A： First of all, thank you for filling in our questionnaire. C： that’s ok. How can I help you? A： Well you made a few interesting comments that I’d like to ask you about, if that’s all right. C： Sure, go ahead. A： You said that the customer service you received was “ shoddy”, what went wrong exactly? C： Well the guy who served me didn’t really seem to know what he was doing. A： Do you mean he was rude? C： NO, not rude; he just didn’t know where to find things in the store or how to operate the till, things like that. A： I see. But you were happy with what you bought. C： Yes. I bought some trainers; they’re absolutely fine. A： Good. And you thought they were reasonably priced? C： Yes. They weren’t cheap, but they’re nice trainer so I didn’t mind paying a bit extra. A： You also mentioned that worst thing about shopping at HaiSports was disabled access. C： That’s right. I’m a wheelchair user, you see, and there were no ramps t the entrance to the store-only steps. A： We’re really sorry about that. C： Well I can’t say that you are the only culprits. A： The good news is that we’re having ramps fitted at the store this week. C： Oh, right. Well it’s nice to be listened to for a change, I must say! A： We’ll also be sending you a HaiSports voucher to say thank you for helping us with our customer survey. 本文来源：https://www.wddqw.com/doc/73591c8b7ed5360cba1aa8114431b90d6d8589a2.html