投诉信 A letter of complaint 一、写作说明 投诉信通常是写给厂家、商店、消费者协会、报界或上级主管部门等，揭发低劣的产品质量、糟糕的服务态度，抱怨不应出现的情况或问题等，并请求解决这些问题的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静客观，要有礼貌，不能恶语伤人。 二、基本结构 Para.1自我介绍，交代投诉的内容； Para.2列举具体问题； Para.3提出要求或希望。 三、常用语块 1.抱怨 complain [kəmˈpleɪn] about complaint [kəmˈpleɪnt] [C]抱怨 make a complaint 2.表达不满 express one' s dissatistaction [ˌdɪsˌsætɪsˈfækʃn] 3.忍受 put up with/bear 4.对……满意 be content/satisfied with 5.糟糕的服务 poor service 6采取措施 take measures 7.解决问题 deal with/solve the problem 8.预防……发生 prevent... from happening 9.调查此次事件 investigate/look into the matter/incident 10.以粗鲁的方式 in rude manner 11.向……道歉 make an apology [əˈpɒlədʒi] to... /apologize to... 12.出乎意料 out of one' s expectation [ˌekspekˈteɪʃn] 期待 13.不用说 needless [ˈniːdləs]不必要的 to say 14.尽快 as soon as possible 15.把某事牢记在心 bear sth. in mind 四、句型归纳 1. 首段常用语： I am writing to you to complain about…我给你写信是想投诉…… I am writing to make a complaint about… I am writing to place a complaint about/against… 我写信是要投诉…… I am writing to express my dissatisfaction (disappointment) about…我想表达我对……的不满(失望) I am writing to inform you that I am dissatisfied with your…我写信告诉你，我对……非常不满意。 I am writing to inform you that I find…unsatisfactory.我写信告诉你，我发现……令人非常不满意。 I am most reluctant to complain，but one thing is really disturbing now.我非常不愿意投诉，但是…… 2. 尾段常用语： It would be highly appreciated [əˈpriːʃieɪtɪd] 感激 if you could… I hope you can make an investigation into（look into） this matter事情 as soon as possible. 我希望你们尽快调查此事。 I believe you will take my complaints seriously and… I hope you will give due [duː] 应有的；预定的 attention to this matter. I would like to get this matter settled by the end of this month. I would like to have a refund [ˈriːfʌnd](退款) or a replacement [rɪˈpleɪsmənt]（更换）as soon as possible. I hope I can get my refund [ˈriːfʌnd] (退款) as soon as possible. 我希望能尽快收到退款。 五、投诉信模板 Dear ______, ① I am ______（自我介绍）. ②I feel bad to trouble [ˈtrʌbl]麻烦 you but I am afraid that I have to make a complaint about… ② The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances [ˈsɜːkəmstənsɪz]在这种情况下, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ['pref(ə)rəbli]最好 ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I am looking forward to your reply. Yours sincerely, Li Ming 六、经典过渡语 to make matters worse更糟糕的是 worse still更糟糕的是 what’s worse更糟糕的是 unfortunately不幸的 and much to my disappointment 我很失望的是 七、范文欣赏 (一) 假定你是李华，两周前你从网上订购一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下： 1.介绍购物情况； 2.反映存在问题； 3.提出解决方案。 注意：1.词数100词左右；2.可适当增加细节，使行文连贯；3.开头结尾已给出，不计入总词。可能用到的生词：complaint n.投诉 Dear Sir/Madam, I’m one of your customers(顾客). I am writing to make a complaint about the poor service you had provided for me. I ordered（订购）a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. I believe I have the right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of dealing with my complaint. Looking forward to your reply! Yours, Li Hua (二) 假定你是李华，上个星期你去一家动物园游玩，发现有些游客偷偷触摸大熊猫甚至有些游客给大熊猫投食。请你就此给该动物园的负责人Mr. Charles写一封邮件，内容包括: 1.自我介绍; 2.反映情况; 3.希望园方加强监管，阻制伤害动物的行为。 注意: 1.词数100左右;2.可以适当增加细节，以使行文连贯 参考词汇:大熊猫 giant [ˈdʒaɪənt] pandas，细菌 bacteria [bækˈtɪəriə] Dear Mr. Charles, I'm Li Hua, who paid a visit to your zoo last week. I'm writing to express my concern over the giant pandas in the zoo. While touring the zoo, I observed [əbˈzɜːvd] some visitors' improper behavior. Some secretly touched the giant pandas, which might bring unknown bacteria to giant pandas. Worse still, some even threw food where the giant pandas stayed, causing the giant pandas to eat something they were not supposed to eat. It's known to all that giant pandas are treasures of our country, so we visitors should watch them in a proper way instead of doing harm to them. Therefore, I expect that you will take action and make stricter rules to prevent such kinds of harmful behavior. Thus, the animals can be better protected. Yours sincerely, Li Hua （三） 假定你是李华,在外国一家网店订购了一件蓝色T恤。你收到货后发现T恤是白色的，而且背上有一处红色污渍，但客服电话却一直占线。请你用英语给网店老板Mr. Henry写一封投诉信，主要内容包括: 1.陈述投诉原因; 2.提出解决办法; 3.询问退货细节。 本文来源：https://www.wddqw.com/doc/889eaba1031ca300a6c30c22590102020640f227.html