[英语学习视频]英语学习：最常用的基础酒店英语汇总！

【#英语资源# 导语】如何让新来的小伙伴快速上手也是酒店各部门培训员的重要任务，今日分享酒店前台常用基础英文。以下内容由®文档大全网整理发布，欢迎阅读参考！更多相关讯息请关注®文档大全网！

预订 reservations

1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?

晚上好，XX酒店，总台，需要帮忙吗？

2、What kind of room would you like to book?

您要什么样的房间呢？

3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.

我们有单人房、双人房、商务套房、豪华套房和总统套房。

4、What kind of room do you want? And for when?

您想订什么房间？什么时候要？

5、Forwhat dates, please?

什么日期的？

6、Wait a moment, please. Let me check the recent reservations.

请稍等一下，让我查一下最近的订房情况。

7、Just amoment, please. Let me check and see if there is a room available?

请稍等，我查一下是否有空房？

8、Yes, we do have a single room for tomorrow.

我们明天有单人房。

9、I′m sorry, but we′refully booked for single rooms. Would you like to have a double room?

很抱歉，单人房全部预订出去了。双人房可以吗？

10、I′m sorry, but the hotel is full on that date.

很抱歉，但那天，酒店客满。

11、It′s…yuan per room per night, with breakfast.

一个晚上是...元，包含早餐。

12、We offer…percent discount for a group reservation, sir.

先生，我们对团体预订提供…折优惠。

13、This is the best price we can offer,because the company doesn’t make a contract/anagreement with us.

该公司未跟我店签约，这是我们能提供的最低折扣。

14、Ingeneral, we offer the walk-in guest a 20% discount. But the 40% discount can be considered if you want more than ten rooms.

一般散客只打八折，如果您需要十间以上，我们会考虑提供六折优惠。

15、Is it too expensive for you? How about you check in now, then I’ll speak to my manager and try to give a better price.

是否标准不够，这样好吗？您先住下来，我马上请示经理，争取给您更优惠的价格。

02

订金/押金 deposit

16、could you ask your company/host unit topay/remit the deposit to us ahead of your arrival, if they will cover your expenses?

如果您的费用由公司/接待单位帮您付，能否请他们预交押金？

17、please pay…yuan in advance.

请预付…元。

18、please remit us 30% of the total amount and confirm your reservation before you arrive.

请汇款总房价的30%，并在您到达前确认一下订房。

19、please pay the deposit over there first.

请您先到那边付一下订金。

20、There is not any discount for service charge.

服务费恕不打折。

21、Could you give me your name and telephone number, please?/ Could you tell me your friend’s name?

请问您贵姓？电话号码是…？请问您朋友的名字？

22、Who is the reservation for, madam?

女士，给哪位预订的？

23、How do you spell it, sir?

怎么拼写？

24、Could you tell me the flight number,please?

请问航班号是…

25、Please tell your friend to check in before six tomorrow evening.

请通知您的朋友在明晚6点前登记住店。

26、you can make a room reservation by correspondence, telephone, fax, or email. We’ll reply according to the situation.

您可以写信，或通过电话、传真、电子邮件预订房间，我们会根据情况给予答复。

27、For further information, please call the sales department, the tel.is …

详情，请与销售部联络，电话是… …

28、We have taken a note /notice of that.Please confirm the specific date by telephone,fax or email the day before youarrive.

我们已为您做好记录，请您在到来的前一天打电话、发传真或电子邮件通知我们确认一下具体时间。

29、Thank you for calling, Mr. Smith.Good-bye. We look forward to having you with us soon. Smith

先生，谢谢您的电话。希望早日见到您。

03

登记入住 Work in

30、Do you have any reservations, sir?/Have you made a reservation?

请问您有预订吗？

31、Have you got the confirmation of your reservation?

您有订房确认函吗？

32、Who made it for you? The…(company name) or some other unit?

请问谁帮您订房的？是…（公司名称）还是其他单位？

33、May I have your name？

可以知道一下您的名字吗？

34、What kind of rooms would you like?Single or double?

先生，请问您要什么房？单人房还是双人房？

35、How long will you be with us?/How long are you going to stay here?

您打算住多久？

04

介绍房间 About the Rooms

36、We have different types of rooms: singles, doubles and suites. And they vary in rates:…yuan and …yuan for a single room，…

我们有不同种类的房间：单人房、双人房、套房，价格是多种的，单人房：…元、…元，…

37、The facilities in all rooms are the same.

每个房间里的设备都是一样的。

38、There is closed circuit television and a hi-fi system in the room.

房间里有闭路电视和音响。

39、I think they are equally elegant and comfortable.

我觉得它们都很雅观、舒适。

40、Your room is facing the garden / street/…and it is lovely.

您的房间面向庭院/闹市/…，景色很不错的。

05

推荐其他房间 Recommendations

41、Sorry,sir. All double rooms are occupied. How about having a suite?

对不起，先生，双人房满了，套间怎么样？

42、Sorry,all our rooms fully occupied.

对不起，所有的房间都客满了。

43、Sorry,most of the rooms are occupied.Now, we only have some suites. A suite include sitting-room , a bed-room(withtwo beds) and a bathroom. The rate is…yuan.How about taking a suite for tonight?

很抱歉，大部分房间都客满了，现在只有套房。套房包括客厅、卧室（双床）和浴室，房价是……元，先住一个晚上，好吗？

44、Would you please take a double room for tonight?

今天晚上您先住一间双人房，好吗？

45、Sorry,since most of the rooms are occupied at the moment, we can only give you two rooms on different floors. Will that be all right?

对不起，因为大多数房间都客满了，我们只能给您两间不同楼层的房间，可以吗？

46、A guest will check out at 3:00 this afternoon. We can give you that single room if you don’t mind waiting.

一位客人下午3点离店，如果您不介意多等候，我们将为您安排那间单人房。

47、Don’t worry,sir. There are some other hotels around here and the nearest one is the …Hotel.

别担心，先生，这里附近还有别的酒店……酒店是最近的一间。

48、You may come here again tomorrow morning if you want to make a change.

您要换房的话，明天早上再来办理，好吗？

06

办理入住 Check-in

49、May I have a look at your passport, sir?Would you show me your passport, please?Have you got any identification, madam?

请出示一下您的护照/证件，好吗？

50、Would you please show me your valid identity certificate? Thank you.

请出示一下您的有效身份证明，好吗，谢谢！

51、Would you please fill in this form?Would you mind filling in the registration form,madam?

麻烦您填写一下这张表/登记表，好吗？

52、Excuseme, what′s your latest entry port and date?

请问，您最近一次的入境口岸和日期是…？

53、Excuseme, where is the date of expiration on your passport?

请问，您签证盖章在护照的哪一页？

54、please fill in your passport number.

请填上您的护照号码。

55、Have you got a group visa, sir? May I make a copy of it?

您有团体签证吗？我复印一份，可以吗？

56、Would you sign here, please?

麻烦您在这签一下名。

57、How are you going to pay, in cash or by credit card? / How would you like to pay?

请问您打算如何付款，用现金还是信用卡？

58、Please pay when you check out.

请您退房时结帐。

59、Mr.Smith, your room number is 907, and here is your room key.

Smith先生，您的房间是907，这是钥匙。

60、your room is 1006. This is your welcome card. It will be more convenient and enjoyable for you to use it in our hotel.

您的房间号码是1006。这是您的欢迎卡，在酒店使用它会令您更加方便，愉快。

61、With the welcome card, the guest can sign the bill in our hotel. The cost will be added to the room account, but it only be accepted with the same signature as that one on the welcome card.

客人可凭欢迎卡在店内签单消费，帐入房费，但须客人本人的签名方才有效。

62、Sorry,according to the hotel policy, you have to pay the rent for the extension of your stay.

根据酒店规定，您要付续住房间的房租。

63、You have to pay the full charge.

您要付全价的。

07

办理退房 Check-out

64、Would you need check-out?

您需要退房吗？

65、Your room number is XXX?

您的房间号是XXX?

66、Wait a moment, please

您稍等一下。

67、How was your feelings about staying our hotel? Could you give us some advices?

您觉得您在店期间对酒店还满意吗？有什么我们需要改进的吗？

68、How would you like to pay, in cash or by credit card?

请问您是用现金付款还是用信用卡付款？

69、 Do you have something drink or eat mini-bar?

请问您在房间里迷你吧有什么消费吗？

70、Please check it and sign here.

请您确认一下账单，在这里签字。

71、Do you need invoice?

您需要开发票吗？

72、This is your bills .I will put it into the envelop for you.

这是您的账单、刷卡凭条与发票，我帮您放在信封里。

73、Do you have some important things left your room. eg passport\airline ticket\wallet and so on.

您房间里还有其他贵重物品遗留吗？如护照、机票、钱夹等。

74、We’re looking forward,at your service in the future.Have a good trip!

欢迎您下次光临！

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