Dear Sir/ Madam: I am the manager of the travel agency. First of all, please allow me to express my sincere apology for your terrible experience about your journey. We fully understand the situation and we admit it's our mistake. Here is the solution, I have spoken with my boss and applied for a half refund plus 10% off your next purchase. I extend my own apologies again for the inconvenience this problem has caused you. It is apparent that we need to adjust our tourism items as well as train our personnel immediately. IF you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves and approach to the perfect. I'm looking forward to hearing from you soon. Wish you all the best. Yours li 本文来源：https://www.wddqw.com/doc/9e11c47d8beb172ded630b1c59eef8c75fbf95a4.html