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模式:提出投诉+具体投诉内容+要求
投诉信是对于产品、服务等的不满意,进而需要写出自己的意见和要求。
第一段需写写信的目的以及自己的一个概括的期望:常用套话比如 I venture to write to complain about ……+定语从句;I would be grateful if you could do anything necessary to solve the problem facing me.
第二段阐述两、三方面所面临的产品或服务的问题及后果:there are several aspects underlying this complaint. For one thing,......For another,......In addition,......
第三段给出具体的期望,比如退款或更换新产品:It is my sincere hope that you could give me full refund or replace it with a new one. Your kind reply to this letter at your earliest convenience would be very much appreciated.
① 引言
►I am writing to express my dissatisfaction about…
►I write to make a complaint about…
►I would like to draw your attention to the problem that…
►I feel sorry to trouble you but I am afraid I have to request you to take corrective actions concerning…
►I regret to inform you it absolutely disappointed me that …
② 展开
►To be frank, in the first few weeks, I got on well with… However, recently, I have discovered that…
►This has put us to great inconvenience. Therefore, I am returning... and would greatly appreciate if you could replace it.
►I am totally upset with… and can not tolerate anymore.
►To my great regret, they become troublemakers and affect my life seriously.
►Honestly, at the beginning, I was quite satisfied with your service. To my great disappointment, yesterday I found that…
③ 结尾
►To solve this problem, some remedial actions should be taken before things get worse.
►To solve the unpleasant matter, I suggest making the following changes.
►I shall be grateful if you could consider my situation and improve it as soon as possible.
► I trust you will take my complaints seriously and look forward to hearing from you soon.
►I understand you will give immediate attention to this matter and reply at your earliest convenience.
投诉信模板一
Dear Sir or Madam,
I write this to place a complaint against ……/ I venture to write to complain about ……(两句皆可) the quality of ……I bought …….
During …… has been in my possession, problems have emerged one after another . For one thing,……, For another,…….
Therefore,I wish you would look into occurrence immediately and send me a replacement as soon aspossible. or I will demand a refund.
Yours sincerely,
Li Ming
投诉信模板二
Dear Manager,
Last week I bought ______ at your store and when I got it home it did not work at all. When I tried to return it to the store, I was told that I could not get refunded.
The sign in your store says that money is returned within 7 days of purchase if any problem exists, and I did that within the said time. Thus I insist that I should have my money back by return the______to you store. If I do not receive any satisfying response, I will further complain to the Consumer Protection Association.
Yours sincerely,
Li Ming
投诉信模板三
To Whom It May Concern,
I am writing tocomplain about the poor service of your ______
I received when______.
The reasons for my dissatisfaction lie upon three pointsas follows: 1) ______; 2)______ ; 3) ______. Under these circumstances, I find it difficult to ______ .
I am sure that you are able to thoroughly understandmy discontent, which you are bound to replacewith a satisfactory solution. I would be grateful if you could______ as soon as possible.
Yours sincerely,
Li Ming
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