商业书信的语气
商业书信中写信人使用哪种语气十分重要,这可以反映出写信人和收信人之间的关系。
撰写书信时下列几件事情必须避免:
·指责对方犯错
·推卸自己的责任
·漠视客户的问题
·拒绝帮助对方
·对对方的帮助毫不领情
消极的语气积极的语气
It is not our fault if you do not check whether the goods are satisfactory on delivery.
I am afraid customers are expected to check that goods are satisfactory on delivery. Problems of this type are common with the lower model. Next time you will have to buy the more advanced model.
Problems of this type are far less common with our more advanced model. We do not have the time to send our Sales Representative to see you. He is busy dealing with larger accounts than yours.
We shall be happy to send our Sales Representative to visit you as soon as his heavy schedule permits. I am in receipt of the upgraded software you sent to replace the software we bought in February.
Thank you very much for sending me the updated software which supersedes that which we bought in February. 以您为先的语气
写信时要尽可能让收信人感到是你亲息写信给他们。 例句:
以我为先 以您为先
We shall be able to install Cable TV shortly. You will be pleased to hear that you will soon be able to receive Cable TV.
I am afraid we cannot deliver at the weekend. You can have your goods delivered any weekday.
I regret to inform you that we cannot refund your deposit unless you return the goods within a week. I am pleased to inform you that you will be able to receive a full refund of deposit if you return the goods within a week.
正在阅读:
写景抒情哲理散文-初三抒情哲理散文:梦回昔日_250字12-04
农家书屋作文800字12-20
泡绿豆作文600字10-14
2023年河南中医执业医师考试报考网站:https://www.nmec.org.cn/02-10
教师读《红岩》有感|高中读《红岩》有感06-20
2022年河南省第二实验中学面向社会公开招聘工作人员实施方案(郑州)11-27
2018年福建南平中级会计职称准考证打印时间及入口8月22日起07-17
[护士工作自我鉴定范文300字]工作自我鉴定范文300字三篇03-30
青海地区2018年国家公务员考试成绩查询入口【已开通】04-10
我的心爱之物作文五年级500字玩具05-12