Dear Sirs, We have received your letter dated 27 March 201 -. We are extremely distressed to learn that an error was made pertaining to your esteemed order. Please be informed that the cause of your complaint has been investigated and it actually appears that the error occurred in our packing section and unfortunately it was not discerned before this order was despatched to your good self. Arrangements have been made for a repeat order to be despatched to you immediately and this should leave our warehouse later today. It is our sincere hope that you will haveno cause for further complaint with this replacement order. Once again we offer our humblest apologies for the unnecessary inconvenience that you have been caused in this instance. Kindly contact the undersigned if you require any further clarifications. Very truly yours, Zachariah Creep & Partners Dear Mr Tan YOUR ORDER NUMBER TH 2457 Thank you for your letter dated 27 March. I am sorry to hear about the mistake made with your order. I have looked into this and the error happened in the packing section. Unfortunately, it was not discovered before the goods were sent to you. I have arranged for a repeat order to be sent to you today, and I hope this meets your requirements. Once again, please accept my apologies. Please give me a call on 2358272 if you have any questions. Yours sincerely 本文来源：https://www.wddqw.com/doc/6933f31953d380eb6294dd88d0d233d4b14e3f34.html