高级副总裁职位描述文件 职位识别信息 职位名称 职位编号 工作地点 版本号 工作网络关系 直接上级职位 COO 汇报职位 VP, ContactCenter Operation; VP, ContactCenter Technology; Manager, 薪Customer Care & Quality 酬 人员Assurance; Manager, Admin 管理& Fulfillment 权限 绩5 效 555 配备 受到职位影响的外部机构 专业方向 Sr. VP, ContactCenter V1.0 所属部门 所在城市 出差要求 生效日期 ContactCenter □无□偶尔□经常□常驻 直接下级职位 □无□建议权 □决定权 直接下级人数 直接管辖团队 业务指导职位 对职位产生影响的外部机构 任职资格 教育程度 □无 □建议权 □决定权 □无 □建议权 □决定权 COO; General Manager of other departments Graduate More than 10 years China senior management experiences in MNCs, 5 of which in contact center in PRC Senior management in contact center 工作经验 行业经验 Contact center 培训经历 管理技能 • Control • Planning • Delegation • Coordination 专业技能 • ContactCenter start up • ContactCenter operation plus technology management • Customer services/ telemarketing/ customer relationship management in PRC market 通用技能 • Communication • Leadership and people management 职位目的与职责 职位目的（存在的理由，限制和目标） To build and manage a top class contact center which is the core customer service as well as sales transaction channel of the company in terms of operation and technology in the PRC travel industry 职责范围 (名称、定义、该职责所要达到的结果/目标) 责任级别 （全部/衡量标准 部分/协(数量、质量) 助） • • 业务战略层面 类 • • To build the brand as benchmark for contact center operations in terms of operational management and technology in the PRC travel industry. To maximize every opportunity in every aspect of the customer life cycle to gain maximum profit for the • Full company in the PRC market place. To make use of the contact center as a vehicle to expand business model of the company beyond e-travel e.g. assistance service To support the company’s IPO strategies in 3 years after launch of service Senior management assessment 本文来源：https://www.wddqw.com/doc/7bbb368682eb6294dd88d0d233d4b14e85243eaf.html