酒店日语宾客关系主任岗位职责
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Room to have a great start 成功的开始 Japanese Relations Officer 日语宾客关系主任 Hotel Level: 酒店等级： Job Band： 职位等级：I – V 一—五 8 8 Department: 部门： Reports To: 直属上级：Rooms Division 房务部 Guest Relations Manager / Front Office Manager 宾客关系经理,前厅部经理 JOB OVERVIEW职位概述 • • Responsible for establishing and maintaining mutual understanding and goodwill between Japanese guests and management。 负责建立和保持日本客人与管理层之间的相互理解和友好关系. At InterContinental Hotels ＆ Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to： • • Be charming by being approachable， having confidence and showing respect。 Stay in the moment by understanding and anticipating guests’ needs， being attentive and taking ownership of getting things done。 Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. • 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你: • • • 亲切、充满自信、体现尊重来展现富有魅力的你. 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下. 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 DUTIES AND RESPONSIBILITIES工作职责 • • • • • • • • • Plan and co-ordinate the provision of friendly, efficient services to Japanese guests 进行相关计划和协调工作，以确保向日本客人提供友好和高效的服务 Schedule activities for Japanese guests 安排日本客人的活动日程 Plan and co—ordinate all promotional activities targeting Japanese clients 计划和协调所有针对日本客户的促销活动 Trace relevant statistics about Japanese clientele 对日本客户的相关统计数字进行跟踪 Co-ordinate and supervise all activities for Japanese guests • • • • • • • • • • • • • • • • • • • • • • • • • 协调和监督对日本客人开展的所有活动 Assist with check—ins/check-outs of Japanese clients 协助日本客人办理入住和退房手续 Greet Japanese Guests upon arrival 在日本客人抵店时进行迎接 Room Japanese Guests 为日本客人安排客房 Cover guest relations desk 负责客户关系台的工作 Assist Japanese guests with airline bookings and reconfirmation’s 协助日本客人进行航班预订和确认 Assist all departments in being receptive to the needs of Japanese guests 协助所有部门满足日本客人的各种需求 Assist staff with Japanese language and culture 就日语和日本文化对员工进行辅导 Attend recreation activities when necessary 如有必要，可参加一些相关招待活动 Plan and conduct Japanese group and function rundown meetings 计划并召开关于日本团组和活动的总结会 Assist in any other duties when required by the Guest Relations Manager 按照客户经理的要求对其它任务进行协助 Assist with translations (information； guest directory; menus etc) as required 按要求协助翻译（信息、客户名单、菜单等） Provide feedback from Japanese Guests to Front Office Manager for action 将从日本客人处得到的反馈向前厅部经理汇报，以期采取相应行动 ACCOUNTABILITY责任范围 Number of employees supervised – 管理的员工 Direct N/A 直接 无 Indirect N/A 间接 无 Annual Operating Profit/Payroll Budget – 年度经营利润和薪金预算 • • N/A 无 Key Metrics – Page 2 of 3 第2页，共3页 本文来源：https://www.wddqw.com/doc/7bcb3314bdd5b9f3f90f76c66137ee06eff94eb4.html