8D REPORT Plant ( use SAP plant codes) 公司（采用工厂代码） Notification # 投诉号 Customer 客户 Customer complaint # 客户抱怨编号 Originator 编制 Sales Order/PO # 销售订单号 Date: 日期 Date Due: 截止日期 Product(s) Affected 涉及产品 Supplier 供应商 S/N (If Applicable) 产品序列号（如果需要） Supplier Part Number 供应商产品编号 Material (if applicable) 原材料（如果需要） Supplier CAR 供应商8D Internal CAR CAR 客户（外部）8D 内部8D Inter-Entity CAR 内部个体8D Customer 1. CAR Team Members: (team members assigned to investigate and resolve the CAR issue) 纠正预防措施团队成员（确定团队成员调查和分析问题） 2.Problem Description: (from the CAR Team) 问题描述（通过CAR团队得知） Photo, sketch or data describing the issue: (from discovery of issue and CAR Team investigation) 通过照片，草图或者数据来描述问题（通过问题发现和团队调查） 3． Containment Actions: (by CAR Team organization) 紧急措施（通过团队讨论） 4． Potential Root Causes: (that may have caused the CAR issue) 潜在根本原因（可能导致问题发生的原因） 5.Verify Root Causes by Audit: (audit the process where the issue occurred to verify you have identified the real root cause. WHO,WHAT,WHERE,WHEN,HOW. Provide evidence to support the most likely root cause) 调查来证实根本原因（调查整个过程，问题发生以正式找到真正的根本原因，5W分析，提供证据来验证最有可能的根本原因） 6: Immediate Corrective Actions: (Define and implement short-term actions that will protect the customer from the problem until permanent corrective action is implemented. Provide evidence of the effectiveness of these actions WHO,WHAT,WHERE,WHEN,HOW) 紧急措施（在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处。提供有关5W行动改进的有效证据） 1 / 2 7: Long term Preventative Actions: (Define and implement the permanent corrective actions needed. Choose on-going controls to insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary. WHO,WHAT,WHERE,WHEN,HOW) 长期对策：（定义和实行永久预防措施，通过持续改进的方法控制根本原因不再发生。如果有需要的话，采用另外的方法来长期监控以证实长期措施的有效性） 8: Verify Preventative Action through Audit and control of Quality Documentation: (Modify specifications, update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems. WHO,WHAT,WHERE,WHEN,HOW) 确认长期对策的有效性（更改规范，更新培训，回顾工作流程，优化操作和流程来防止此类问题的再次发生，5W） FMEA results (If applicable): (Demonstrate that a measurable improvement has been made in the process FMEA 评分（如果需要）（证明重大的改善已经在过程中实行，并有很大改进） RPN score (FMEA) 风险指数得分（FMEA） Before之前 After以后 Occurrence发Detection可探Occurrence发Detection可探Severity严重度 生率 测性 Severity严重度 生率 测性 Conclusion: 结论- ▪ We accept the customer compliant. ▪ 我们接受客户抱怨 Process for Approval. (CAR) Quality Engineer to set up meeting with Approval team. 通过过程（纠正预防措施）质量工程师召集通过小组，举行会议 8D Approval Process Title Name Date （注：范文素材和资料部分来自网络，供参考。只是收取少量整理收集费用，请预览后才下载，期待你的好评与关注） 2 / 2 本文来源：https://www.wddqw.com/doc/806afd74834d2b160b4e767f5acfa1c7aa00823f.html