顾客满意度调查表(中英文对照)

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顾客满意程度调查表Customer Satisfaction Survey

编号 Form No 顾客名称地址



Customer Name Address

联系人

电话、传真

Contact

Phone , Fax

Person

订购产品的时间、订购方式、产品型号、规格、数量等:Time of Order, Method of Order, Item Code,

Specifications and Quantity :



对本公司产品的满意程度:Level of Product Satisfaction

质量 Quality □很满意Very Satisfactory □一般化 Satisfactory □不满意 Dis-satisfactory 价格 Price □很满意 Very Satisfactory□一般化 Satisfactory □不满意 Dis-satisfactory 交货期 Delivery Schedule□很满意 Very Satisfactory □一般化 Satisfactory □不满意 Dis-satisfactory 请分别说明原因(可另附纸) Please explain (use additional pages if required)

对本公司服务的满意程度 Level of Service Satisfaction

After sales repair, maintenance Very Satisfactory □一般化 Satisfactory □不满意 Dis-satisfactory

咨询及对顾客使用、维护培训 Response and training from manufacturer:□很满意 Very Satisfactory □一般化 Satisfactory □不满意 Dis-satisfactory

备品、备件供应Spare parts and supply □很满意 Very Satisfactory □一般化 Satisfactory □不满意 Dis-satisfactory

请分别说明原因(可另附纸) Please explain (use additional pages if required)

对代理商的满意程度 Level of satisfaction with agent □很满意 Very Satisfactory 一般化 Satisfactory □不满意 Dis-satisfactory

维修保养服务After sales repair and maintenance 很满 Very satisfactory □一般化 Satisfactory □不满意 Dis-satisfactory

咨询及对顾客使用、维护培训Response and training from manufacturer :□很满意 Very satisfactory □一般化 Satisfactory □不满意 Dis-satisfactory

备品、备件供应 Spare parts and supply □很满意 Very satisfactory □一般化 Satisfactory □不满意 Dis-satisfactory

请分别说明原因(可另附纸)Please explain (use additional pages if required)


其他意见、要求或建议,如其他厂家同类产品的差距、市场信息、改进的建议等(对于好的建议一经采用,本公司将对顾客给予奖励)(可另附纸)

Other comments, requests and suggestions, including comparisons with other suppliers, industry information, recommendations for improvement (suggestions that are applied will be rewarded) (use additional pages if required)



请贵单位填好此调查表并于2周内传回我公司营销部,电传: Please return this survey to our sales department within 2 weeks. Fax : 02158126012

编制 Recorded by

时间 Time 审核Audited by 时间 Time

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