服务英语(初级)基础会话
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深圳瑞红首饰有限公司 2011年瑞红直营店铺《服务英语》培训 《服务英语》（初级）基础会话 说明：以下划线部分是可替换的内容（款式、材质、设计、价格等），运用过程中请根据实际情况进行替换，替换的词汇参见《服务英语》（初级）培训课件PPT中的相应章节。 S：导购 C：顾客 会话一 S：Good morning! Welcome to Chinared Jewelry (Impression Chinared Jewelry).What can I do for you? 早上好！欢迎光临瑞红（印象瑞红）。有什么可以帮您的吗？ C：I’m just looking. 我随便看看。 S：Go right ahead, please. Our jewelry is inspired by Chinese traditional culture. It’s very beautiful and special(Our products are very Chinese). You can try it on if you like. 您请慢慢看。我们的首饰是以中国传统文化为设计灵感的！非常漂亮和特别。喜欢可以试一下。 C：What material/stone is it? 这是什么材质/石头？ S：It’s agate, a kind of jade. And the metal part is silver. 这是玛瑙，是玉石的一种。金属部份是银。 C：How much is it? 这款多少钱？ S：Seven hundred and ninety-nine. 799。 C：Well, it’s a little expensive.Can you give me any discount/can you make it cheaper? 哦，有点贵，能打折吗？ S：I’m sorry, our price is fixed. But this pandent is a phoenix design, it’s very pretty and Chinese-traditional.You can sent to your friends as a gift! 不好意思，我们是全国统一价不能打折。不过这个吊坠是凤凰的设计，非常漂亮又有中国特色，可以把它当作礼物送人的哦。 C：Oh, I’m just looking, thank you. 哦，我只是看看，谢谢。 S: That’s all right. You can have a look at other products, we have many different kinds of jewelry.This way, please. 没关系，那您可以这看一下其他产品，我们有很多不同的款式。请这边来。 C：No, thanks.Goodbye! 不用了，谢谢。再见！ S：That’s OK！Thank you all the same! Goodbye, and have a nice trip / journey! 没关系，还是谢谢您。再见，祝您旅途愉快！ 1 深圳瑞红首饰有限公司 2011年瑞红直营店铺《服务英语》培训 会话二 S：Merry Christmas! Welcome to Chinared Jewelry (Impression Chinared Jewelry) . Can I help you? 圣诞节快乐！欢迎光临瑞红（印象瑞红）。有什么可以帮您的吗？ C：Yes.Do you have white earings? 你们有白色的耳环吗？ S：Sure, what about this pair/one? 有的，您看一下这款怎么样？ C：Well, it’s a little small. Do you have bigger one? 有点小了。有大一点的吗？ S：Of course. You can have a look at this/these, it’s/they ’re very delicate. There’s a piece of cloud on it, cloud means luck and happiness in Chinese culture. 当然有。你看一下这一款，非常精致，上面是云朵的图案，表示吉祥和幸福。 C：That’s very nice! 挺漂亮的。 S：You can try it / them on, let me help you. 您可以试戴一下，我来帮您吧。 C：Thank you. 谢谢。 S：They look/ It looks very pretty on you. 您戴起来非常好看！ C：How much? 这款多少钱？ S：Nine hundred and eighty-eight. 988。 C：Can I use credit card? 可以刷卡吗？ S：Yes, but we only take China Unionpay cards, no overseas cards. But I can show you the ATM, it's over there. It won't take long. 可以的，不过我们只能接受境内卡和现金。您的是境外卡，我可以带您到银行柜员机取现金，就在那边，很快的。 C：OK. 好的。 S：Please follow me. 请跟我来。 （顾客取钱后） S：Miss, here is your change 12, your earings and receipt. Take care. 小姐，找您12，这是您的耳环和小票，请拿好！ C：Thank you, goodbye! 谢谢！再见 S：Thank you for coming. Bye, and have a nice day. 谢谢惠购！再见，祝您今天过得愉快！ 2 深圳瑞红首饰有限公司 2011年瑞红直营店铺《服务英语》培训 会话三 S：Good evening, sir! Welcome to Chinared Jewelry (Impression Chinared Jewelry). Can I help you? 晚上好，先生！欢迎光临瑞红（印象瑞红）。有什么可以帮您的吗？ C：I’m just looking. 我随便看看。 S：Please take your time. Would you like to pick something for yourself or for friends? 您请便。您想自己戴还是送人的呢？ C：I’d like to choose a gift for my wife. 我想给我太太买份礼物。 S：You're so sweet! Our products are beautiful and very Chinese, your wife would like them. Would you like necklace or earings? 您真体贴。我们的首饰非常漂亮而且很有中国特色，您太太会喜欢的。您想买项链还是耳环呢？ C：All OK. 都可以。 S：How do you like this one? It's peony, a kind of flower with big bloom, it's beautiful and elegant. 您觉得这一款怎么样？它是牡丹花的设计，花朵盛放很大，女士们配戴起来非常优雅漂亮的。 C：What(stone) it is? 这个上面是什么(石头)？ S：It’s ruby, it means nobleness and love. 这是红宝石。红宝石代表了高贵和爱情。 C：Is it natural? 是天然的吗？ S: Yes. 是的。 C：OK, I’ll take this. How much? 好的，我就拿这一款。多少钱？ S：Three thousand, nine hundred and eighty. 3980。 C：Can’t you make any discout? 不能打折么？ S：I'm sorry, the price is fixed, but we'll give you a Chinared rabbit sculpture as a gift. 很抱歉，我们不能打折，不过我们可以送您一个红瓷兔子摆件。 C：Sounds good. Can I have a look at it? 听起来不错，我能看一下赠品吗？ S：Please wait a second / minute / moment. 好的，您稍等。 C：It’s cute. I’ll take it. 挺漂亮的。就要这个吧。 S：Thank you. Would you like to pay by card or cash? 谢谢。请问您是刷卡还是现金呢？ C：Can you accept US dollar? 你们收美金吗？ S：Sorry, we only take China Unionpay cards. But I can show you the way to the currency exchange, it won't take long. 不好意思，我们只接受境内卡。不过我可以带您去兑换点兑换,很快的。 Or :Yes, the exchange rate is ..., so it costs you ... dollars. 或：可以，现在汇率是......，您要支付......美金。 S：Here’s your jewelry and receipt, thanks. 这是您的产品和小票，谢谢。 C：Thank you. See you! 谢谢，再见！ S：Welcome (to you)next time. Have a nice day! 欢迎再次光临！再见，祝您今天过得愉快！ 3 本文来源：https://www.wddqw.com/doc/9f45c852ad02de80d4d84014.html